Connect your AI agent to Freshdesk
Freshdesk provides customer support software with ticketing, knowledge base, and automation features for efficient helpdesk operations and better customer experiences
Set it up in Melso
- 1In Melso, open Settings → Agent Apps and hit Connect on Freshdesk.
- 2Finish the API_KEY sign-in in the window that opens. Melso stores the connection, not your credentials.
- 3Open your agent, go to its Agent Apps tab, and allow Freshdesk.
- 4Give the agent a task. It calls Freshdesk itself when the work needs it.
What Freshdesk gives your agent
The tools, permissions, and events Freshdesk exposes — the same ones your agent can use once the app is authorized.
What you sign in with
Freshdesk connects with API_KEY.
Permissions
Freshdesk does not break access down into granular permissions.
Tools Freshdesk exposes
Add Note to Ticket
Tool to add a private or public note to an existing ticket in Freshdesk. Use when you need to add internal comments or public notes to a ticket. Notes can be private (agent-only) or public, and can include HTML content.
Add Ticket User Access
Tool to add agent access to a specific ticket in Freshdesk. Use when you need to grant agent(s) permission to view or interact with a ticket. The endpoint accepts agent IDs (not contact IDs) and returns the list of agent IDs that have access to the ticket.
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