Delete your account

How to delete your account

• Sign in at melso.ai.
• Open Settings, then Profile.
• Choose Delete account and confirm.

If you cannot sign in

Email privacy@melso.ai from the address on the account, or include enough detail for us to find it. We verify requests before deleting data.

What this removes

Deleting your account removes your profile and the personal data we store for you.

Company data that belongs to an organization can remain if other members still use that company.

To request deletion of all your data, including tax records, uploaded invoices, bank data and messages, email privacy@melso.ai. Company data requests must come from an authorized company owner.

Records we are legally required to keep can remain after deletion, including filed tax returns, submission receipts and issued invoices. Issued invoices and their original PDFs are retained for at least six years. The Privacy Policy explains our four-year normal retention period for tax records and uploaded invoices and the exceptions for longer legal retention.

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