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Connect your AI agent to Gorgias

Gorgias is a helpdesk and live chat platform specializing in e-commerce, offering automated support, order management, and unified customer communication

Set it up in Melso

  1. 1In Melso, open Settings → Agent Apps and hit Connect on Gorgias.
  2. 2Finish the OAUTH2 / API_KEY sign-in in the window that opens. Melso stores the connection, not your credentials.
  3. 3Open your agent, go to its Agent Apps tab, and allow Gorgias.
  4. 4Give the agent a task. It calls Gorgias itself when the work needs it.
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Gorgias
gorgias
32
tools
0
triggers
OAUTH2 / API_KEY
auth
#172
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CRMCustomer Support
What you get

What Gorgias gives your agent

The tools, permissions, and events Gorgias exposes — the same ones your agent can use once the app is authorized.

What you sign in with

Gorgias connects with OAUTH2 / API_KEY.

  • Client id
  • Client secret

Permissions

openidemailprofileofflineaccount:readaccount:writeusers:readusers:writecustomers:readcustomers:write

Tools Gorgias exposes

GORGIAS_ADD_TICKET_TAGS

Add Ticket Tags

Adds tags to a ticket in Gorgias.

GORGIAS_CREATE_ACCOUNT_SETTING

Create Account Setting

Creates a new account setting in Gorgias.

GORGIAS_CREATE_CUSTOMER

Create Customer

Creates a new customer in Gorgias.

GORGIAS_CREATE_TEAM

Create Team

Creates a new team in Gorgias.

GORGIAS_CREATE_TICKET

Create Ticket

Creates a new ticket in Gorgias.

GORGIAS_DELETE_CUSTOMER

Delete Customer

Deletes a specific customer from Gorgias.

GORGIAS_DELETE_CUSTOMER_FIELD_VALUE

Delete Customer Field Value

Deletes a specific field value for a customer in Gorgias.

GORGIAS_DELETE_CUSTOMERS

Delete Customers

Deletes multiple customers from Gorgias.

Example prompts

  • Use Gorgias to check recent changes and summarize them in the issue.
  • When a customer writes in, pull their data from Gorgias before replying.
  • Audit our open items in Gorgias and notify the channel of anything stale.

Useful links

  • Gorgias website
  • Melso Agent Apps docs

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