ZENDESK_APPLY_ZENDESK_MACRO
Apply Zendesk Macro Preview
Preview how a Zendesk macro would affect a ticket without actually applying it. Returns the ticket object as it would appear after the macro is applied, showing any changes to fields, comments, status, or other properties. Use this action to review macro changes before applying them to ensure the outcome is as expected.
ZENDESK_AUTOCOMPLETE_PROBLEMS
Autocomplete Problems
Autocomplete problems in Zendesk. Use when you need to find problem suggestions based on a partial search text for ticket categorization or troubleshooting.
ZENDESK_AUTOCOMPLETE_USERS
Autocomplete Users
Search for Zendesk users by name prefix using the POST /api/v2/users/autocomplete endpoint. Returns an array of users whose name starts with the provided query. Use when you need to find users by name prefix for quick user lookup and autocomplete functionality.
ZENDESK_CHECK_HOST_MAPPING_VALIDITY_FOR_EXISTING_BRAND
Check Host Mapping Validity for Existing Brand
Check the host mapping validity for an existing brand in Zendesk. Returns the current CNAME record, expected CNAME values, validity status, and the reason for validity or invalidity. Use this action when you need to verify that DNS records are correctly configured for an existing brand that has already been created in Zendesk. This action requires a brand ID rather than subdomain/host_mapping parameters.
ZENDESK_COUNT_DELETED_USERS
Count Deleted Users
Count deleted users in Zendesk. Returns the total number of deleted users. Use when you need to know how many users have been deleted for reporting, cleanup, or operational purposes.
ZENDESK_COUNT_USER_CCD_TICKETS
Count User CCD Tickets
Count tickets where the specified user is CCD (carbon copy distribution). Returns an approximate count of tickets where the user appears in the CCD field. Use when you need to know how many tickets a user is copied on for reporting or operational purposes.
ZENDESK_COUNT_ZENDESK_CUSTOM_OBJECT_RECORDS
Count Custom Object Records
Count the number of records in a specific Zendesk custom object. Use when you need to determine the total number of records for a custom object type, which is useful for reporting, capacity planning, or validation before creating new records. This is a read-only, idempotent operation. Example use cases: - Check if a custom object has records before deleting - Get record count for reporting dashboards - Verify capacity before bulk operations
ZENDESK_COUNT_ZENDESK_ORGANIZATIONS
Count Zendesk Organizations
Count the number of organizations in Zendesk. Returns an approximate count of organizations with the timestamp of when the count was last calculated. This is a read-only, idempotent operation. Use when you need to know the total number of organizations for reporting, capacity planning, or operational purposes. For detailed per-organization information, use ZENDESK_GET_ALL_ZENDESK_ORGANIZATIONS instead.
