Connect your AI agent to Zoho Desk
Zoho Desk is a context-aware helpdesk platform enabling support teams to track tickets, automate workflows, and gain insights on customer interactions
Set it up in Melso
- 1In Melso, open Settings → Agent Apps and hit Connect on Zoho Desk.
- 2Finish the OAUTH2 sign-in in the window that opens. Melso stores the connection, not your credentials.
- 3Open your agent, go to its Agent Apps tab, and allow Zoho Desk.
- 4Give the agent a task. It calls Zoho Desk itself when the work needs it.
What Zoho Desk gives your agent
The tools, permissions, and events Zoho Desk exposes — the same ones your agent can use once the app is authorized.
What you sign in with
Zoho Desk connects with OAUTH2.
- Client id
- Client secret
Permissions
Tools Zoho Desk exposes
Create Contact
Tool to create a new contact in Zoho Desk with name, email, and other details. Use this action when you need to add a new contact to the system, such as when onboarding a new customer or registering a support requester. Returns the created contact with id and webUrl for downstream operations.
Create Ticket
Tool to create a new Zoho Desk ticket with subject, description, department, and requester details. Use when you need to create a support ticket in Zoho Desk. Returns the created ticket with id and webUrl for downstream chaining.
Download Ticket Attachment
Download a file attachment from a Zoho Desk ticket by attachment ID. Use this action when you need to retrieve a specific file that was previously attached to a ticket. Requires both the ticket ID and the attachment ID to identify the file to download.
Get Agent
Tool to fetch details of a Zoho Desk agent. Use when you have an agent ID and need its full data, optionally including related resources.
Get Agents Count
Tool to get the total count of agents in Zoho Desk. Use when you need the number of agents optionally filtered by status, confirmation, or light agents.
Get Contact
Tool to fetch details of a Zoho Desk contact. Use when you have a contact ID and need its full data, optionally including accounts or owner details.
Get Contacts By IDs
Tool to fetch multiple contacts by their IDs using Zoho Desk's contactsByIds endpoint.
Get Department
Tool to fetch details of a Zoho Desk department by ID.
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