Connect your AI agent to Intercom
Intercom provides live chat, messaging, and customer engagement tools, enabling businesses to drive conversions, handle support, and personalize communication at scale
Set it up in Melso
- 1In Melso, open Settings → Agent Apps and hit Connect on Intercom.
- 2Finish the OAUTH2 sign-in in the window that opens. Melso stores the connection, not your credentials.
- 3Open your agent, go to its Agent Apps tab, and allow Intercom.
- 4Give the agent a task. It calls Intercom itself when the work needs it.
What Intercom gives your agent
The tools, permissions, and events Intercom exposes — the same ones your agent can use once the app is authorized.
What you sign in with
Intercom connects with OAUTH2.
- Client id
- Client secret
- Base URL
Permissions
Tools Intercom exposes
Add subscription to a contact
You can add a specific subscription to a contact. In Intercom, we have two different subscription types based on user consent - opt-out and opt-in: 1.Attaching a contact to an opt-out subscription type will opt that user out from receiving messages related to that subscription type. 2.Attaching a contact to an opt-in subscription type will opt that user in to receiving messages related to that subscription type. This will return a subscription type model for the subscription type that was added to the contact.
Add tag to contact
Tool to add a tag to a contact in Intercom. Use when you need to attach or add a specific tag to a contact for categorization or tracking purposes.
Archive contact
Tool to archive a single contact in Intercom. Use when you need to archive a contact by their ID.
Assign conversation
Assigns a conversation to a specific admin or team in Intercom. Mutates live conversation state; confirm intent before bulk-assigning multiple conversations.
Attach contact to company
Tool to attach a contact to a company in Intercom. Use when you need to associate a contact with a company.
Attach contact to conversation
Tool to attach a contact participant to a conversation on behalf of admin or contact. Use when you need to add a new participant to an existing conversation.
Attach tag to conversation
Tool to add a tag to a specific conversation in Intercom. Use when you need to attach or tag a conversation.
Attach tag to ticket
Tool to add a tag to a ticket in Intercom. Use when you need to attach or add a specific tag to a ticket for categorization or tracking purposes.
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